PT Garena Indonesia
(Divisi E-commerce)
The largest internet company in Southeast Asia + Taiwan is launching a new C2C eCommerce business covering all the territories that we are in.
With massive resources, deep expertise in mobile space, operational experience in the local markets and leadership with deep eCommerce background and experience, the company is confident that the new business will emerge as a clear market leader in the near future.
Become a member of one of the best eCommerce team in Southeast Asia + Taiwan and join a group of young and motivated entrepreneurs with various background including a management team with relevant experience from Zalora, Lazada, McKinsey & Co., IBM etc. This is a unique opportunity to gain a valuable and challenging experience at a rapidly expanding start-up company, without the constraints of most start-ups.
You will be the first among a group of like-minded, driven and extremely intelligent hires to drive the company's vision to be No.1 in the C2C eCommerce space. You will be expected to take on a multitude of responsibilities and use your initiative and creativity to support the expansion of our eCommerce platform across the region.
Currently we are looking for the best candidate to join us to grow with us:
Ecommerce Customer Service (Code: CS)
Description:
- Handle customer inquiries from sellers and buyers
- Manage and resolve customer relation issues and escalations
- Document call center processes and FAQs, and work on continuous process improvement
- Be the voice of customers to provide feedback to the company
- Analyse customer experience reports and insights and come up with improvement suggestions and initiatives
Requirements:
- Good diploma/degree from a recognized institution
- Experienced more than 6 months
- Strong communication skills in email, face-to-face conversation and calls
- Strong logical thinking and problem-solving skills
- Good team player, positive attitude and eagerness to learn
- Driven and motivated
- Able to communicate with English is A MUST
- Previous relevant experience is a plus
Send your application by mention name-position code on the subject (ex: Rudi Hartanto-PRM) to:
or
WISMA 77 Tower 2 lt. 11, Jl. S. Parman kav. 77, Jakarta Barat 11410
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